Frequently Asked Questions
You got questions, we got answers.
General Questions
With the help of Home Maid Housekeeping’s user-friendly online booking system, finding reputable cleaners who can assist you in finishing your never-ending to-do list is now simpler than ever. When searching for a top-rated maid service in Georgetown and it’s surrounding areas, Home Maid Housekeeping is your answer.
We make sure to only hire cleaners with the utmost professionalism, clean abstract, and that are dependable. We understand it takes a lot to trust someone with your house so we do absolutely everything we can to put your mind at ease. We run local, state, and national background checks on every staff member during the interview and vetting process.
Whether you’re at home during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or would like to leave a key somewhere or with someone, just please let us know before your scheduled appointment on how you would prefer for us to access your home. You can add detailed instructions on your account online or simply let us know by email, phone, or online chat. Also, feel free to stick around during the clean. Whatever you’re most comfortable with. After all, we are here to serve you.
Yes, Home Maid Housekeeping is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by texting us at +1 737-215-4032.
If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process as well.
Cleaning Questions
We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions.
We do not provide:
- Specialty products, including, but not limited to:
- Bleach; or
- Stainless steel cleaner.
- Paint remover
We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.
Customers that don’t want to clean their entire house, please select our Hourly Service instead. Our hourly services start at a 3-hours minimum of cleaning person-hour. Person-hour is the average amount of work that one person performs in an hour.
For example, a team of two cleaners cleaning for 2 hours equates to 4 hours of cleaning hours.
Yes, special instructions can be left for the cleaning professional when you schedule your appointment online.
- Neglected and/or overly soiled homes, areas, or items
- Cleaning pet waste
- Cleaning bodily fluids
- Cleaning outdoor windows or areas (exterior)
- Cleaning walls or ceilings
- Hoarding
- Moving items over 20 lbs.
- Grout or mold cleaning
- Carpet/upholstery steam cleaning
Billing & Payment
We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.
We do not accept cash payments or checks. Tips may be given in cash form or added to the card (optional).
Your appointments are very important to the Home Maid Housekeeping team. Appointment times are reserved exclusively and respectively for you. We understand that sometimes, schedule changes are necessary. Therefore, we respectfully request at least a 24-hour advance notice from your appointment date and time.
Any appointment not cancelled at least 24-hours in advance, will result in $50 fee payment of the agreed service rate. Including appointments that were skipped, missed, no show, and/or locked out.
All services are final and non-refundable but we will be more than happy to schedule a reclean service free of charge.
Please take photos and write us a brief description of any items or areas you are not happy with.
All cards are processed Immediately at booking. You will receive an automated email with the transaction summary to notify you when and how much your card was charged.
Before your scheduled cleaning service, we will automatically pre-authorize your card. This activity is not a charge but a pre-authorization to verify a sufficient balance. This also allows us enough time to call you and fix any discrepancies before we arrive (depending on the bank this could show up as a pending charge). If there is an issue with the billing and we are unable to update your payment information, we will not be able to send a cleaning team to your home.
To switch your billing information, simply log into our online portal using your username and password and edit your billing information in the “Settings” section of the website.
Our website has an SSL certificate which is required to process electronic payments. Credit card transactions are processed by Stripe and is layered on their own 256-bit security protocol. Also, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very, very seriously.